Refund policy
At Daji Wear, customer satisfaction is our top priority. If your order doesn't meet expectations due to any of the following reasons, we’re here to make it right:
You are eligible for a full refund or replacement if:
- You received the wrong size or incorrect color
- The item arrived damaged or defective
- Your order was not delivered within the expected delivery time
Return & Refund Conditions:
- You must request a return or refund within 7 days of receiving your order.
- The product must be unused, in its original condition, and with all tags and packaging intact.
- A clear photo or video of the issue (wrong item, damage, etc.) must be shared for verification.
How to Request a Return or Refund:
- Contact our support team at 03209560165 with your order number.
- Provide a description and photo/video of the issue.
- Our team will respond within 24 hours to resolve your request.
Refund Method:
- Refunds will be processed via your original payment method or as store credit (based on your preference).
- Please allow 3–5 business days for the refund to reflect.